Technology is dominating the customer support front, but customers will taking nothing less than a seamless, personalized experience.
For customers, a seamless experience means an advanced level of agent support coupled with tech to enable quick self-service.
So the challenge for most businesses today is to implement a balanced, cost-effective way to assist customers and still meet their expectations.
And Shift Left thinks it has a remedy to your problems. This is an approach that comes from software delivery.
To Shift Left is to better the quality and affordability of the development process of a procedure by initiating vital functions, like testing, as soon as in the early stages.
Shift Left and Its Role in Tech support
This approach is vital for a company’s tech support. It is based on the principle of making resources more accessible to customers, naturally resulting in a quicker and more convenient process.
It goes … Read More...